Terms and Conditions
Please read these terms and conditions which apply to the provision of my professional services. By booking a session, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.
FREE INITIAL CONSULTATION
You may be offered a free initial 15-20 minute online initial consultation for a discovery call. No therapy will be provided during the consultation.
The purpose of this initial consultation is to understand your presenting issue and to see if it fits into my scope of practice. Each standard session lasts two to two and a half hours. Some issues can be overcome in one session. However, for more deep-rooted problems it can take up to three sessions. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.
BOOKING AND PAYMENT
All payments are required in full at least 48 hours prior to the first session in order to confirm the booking via the online booking system. It is your responsibility to pay the session(s) fee before each scheduled session in order to confirm the appointment booking.
CANCELLATION, RESCHEDULING AND REFUNDS
Cancellation and Rescheduling
If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email at least 48 hours prior to the session.
Refunds
No refunds will be issued for cancellations made within 48 hours of the session. However, if we can find another client to fill your cancelled booking, we will be happy to reschedule another booking for you at no extra cost.
Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.
Where a discount package or therapy & coaching program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.
Session Fees
All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
PAYMENT METHODS
Payment may be made online via debit/credit card. Cash will not be accepted without prior agreement.
CONTACT BETWEEN SESSIONS
Any contact between sessions will be by telephone, email or by Zoom during office hours only (Monday to Friday 10am - 5pm, Brussels time). Any messages received outside of these hours will be dealt with during office hours only.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.
Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis or are bi-polar.
AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.
Only a parent, guardian or care giver can make a booking on behalf of any client under the age of 18 years old who they are legally responsible for. By the parent, guardian or care giver making a booking, they thereby understand and agree to the terms and conditions on behalf of themselves and any client under the age of 18 years old who they are legally responsible for.
By the parent, guardian or care giver making a booking, they hereby understand and give consent for any client under the age of 18 years old who they are legally responsible for to be alone throughout the session.
PRIOR TO YOUR SESSION
Please ensure that you have read and understood the ‘Preparing for your Session’ form once your booking has been confirmed. Please contact me if you would like some further clarity on how to prepare for the session, preferably at least 24 hours prior to the session.
ATTENDING YOUR SESSION
Please ensure that you are available ten minutes before your session start time (if on Zoom, please go through your ‘Preparing for your Session’ checklist to make sure everything is prepared for a great session). If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.
HYPNOTHERAPY RECORDINGS
Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.
OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.
The intention must be that you take personal responsibility and want to do this for you, and no one else.
Your full commitment is required to achieve the best outcome for you. Therefore, you agree to listen to the recording and use the tools provided, if any, for a minimum of 28 days as part of the ongoing therapeutic process. This is the time required for the transformation to take effect.
STANDARDS OF BEHAVIOUR
During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.
You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.
CONFIDENTIALITY
All contact, including sessions, telephone conversations, Zoom conversations, and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
Where you give permission for confidentiality to be broken
Where I am compelled by a court of law
Where the information is of a nature that confidentiality cannot be maintained, for example: the possibility of harm to yourself or others exists, or in cases of fraud or crime, or when minors (under 18 years old) are involved.
Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.
LIABILITY AND INDEMNITY
Under no circumstances will Lieve Luykx be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages ( including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Lieve Luykx. In addition, you agree to defend, indemnify, and hold Lieve Luykx harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Belgium. You agree to submit to the exclusive jurisdiction of Belgian courts to settle any dispute which may arise out of or in connection with these terms and conditions.
TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revision without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.
DATA PROTECTION
For my services, your personal data is collected, processed, used and stored in accordance with the Privacy Policy provided on this website. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.
CONCERNS AND COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue. You can contact me via email at lieve@lieveluykx.com .
STATEMENTS OF UNDERSTANDING
By booking a session, you agree to abide by these terms and conditions. You also agree with the statements below:
I confirm that I have been advised by Lieve Luykx of the scope of the therapies that she provides and give my full consent to receiving therapy sessions from Lieve Luykx.
I understand that results may vary from person to person and the agreement by Lieve Luykx to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that hypnotherapy or any other therapy or information provided by Lieve Luykx either in person or via telephone, email or Zoom, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional. Any therapy provided by Lieve Luykx do not claim to diagnose or treat a medical condition.
I understand and accept that as part of the therapy, the therapist may touch me on places such as my head, hands and arms, and I give them permission to do so.
I declare that, if advised by Lieve Luykx prior to or following any therapy sessions, to seek medical approval, I will consult my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Lieve Luykx prior to the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to any audio recordings and/or carrying out other therapeutic tasks as appropriate.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and/or first therapy session and will continue to do so during any subsequent therapy sessions.
CONFIDENTIALITY
By proceeding to book a session with Lieve Luykx and signing this form, I consent that Lieve Luykx may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.
By proceeding to book a session, I also understand that, at any time, Lieve Luykx may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.